Terms of Service | next-forge

§ 1. General Provisions

These Terms of Service (hereinafter: "Terms") set out the rules and conditions for using the "MeetLink" application (hereinafter: "Application") and the services provided by the Service Provider.
The Application is used for online booking management, enabling Users to share availability calendars with their clients and automatically manage meetings, and is intended for both businesses and consumers.
These Terms constitute the terms of service referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (hereinafter: "Electronic Services Act").
The service provider is LF LABS PROSTA SPÓŁKA AKCYJNA (registered address: Pl. Strzelecki 25, 50-224 Wrocław, Poland), entered in the register of entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under KRS number: 0000966355, VAT number: 8982276735, REGON number: 521877814 (hereinafter: "Service Provider").
Contact with the Service Provider is possible via: a. email – at the address: kontakt@meetlink.pl, b. postal mail – at the address: Pl. Strzelecki 25, 50-224 Wrocław, Poland.
In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (Digital Services Act) (hereinafter: "DSA"), the Service Provider has designated a point of contact for direct communication with EU member state authorities, the European Commission, the Digital Services Board and Users of the Application in matters covered by the DSA. The point of contact is available at: kontakt@meetlink.pl.
Before using the Application, the User is required to read these Terms and the Privacy Policy.

§ 2. Definitions

Capitalised terms used in these Terms have the following meanings:

Price List – a document or information specifying the current price of the Service, the Subscription Period, its variant and other conditions stated therein,
Consumer – a natural person entering into a legal act with the Service Provider that is not directly related to their business or professional activity,
Account – a panel created in the Application's IT system, enabling the User to use its functionalities,
Non-conformity – non-conformity of the Service with the Agreement for its provision (the criteria for assessing conformity of the Service with the Agreement for its delivery are set out in Article 43k(1)–(2) of the Consumer Rights Act),
Trial Period – a period of 14 (fourteen) days during which the User is entitled to use the Service free of charge, for the purpose of familiarising themselves with its functionality,
Subscription Period – the period for which the Service Provider makes the Service available to the User in accordance with the Price List,
Subscription Fee – a fee paid in advance by the User in exchange for the Service, set in accordance with the Price List in force at the time of its order,
Review – a User's review of the Application, including a description of the User's experience of using the Service,
Privacy Policy – a document containing information about the processing of Users' personal data by the Service Provider,
Terms – the term defined in § 1(1) of the Terms,
User Content – all data (including personal data), electronic files, information and materials saved by the User to the Account,
Agreement – an agreement for the provision of a digital service within the meaning of the Consumer Rights Act, under which the Service Provider undertakes to provide the User with the Service; a condition for concluding the Agreement is creating an Account,
Application Use Service/Service – a digital service within the meaning of the Consumer Rights Act, consisting in enabling the User to use the Application's functionalities by the Service Provider,
User – a client (Business or Consumer) using the Application,
Service Provider – the term defined in § 1(4) of the Terms,
Consumer Rights Act – the Act of 30 May 2014 on consumer rights,
Electronic Services Act – the term defined in § 1(3) of the Terms,
End User – a person using the Application who is a Consumer.

§ 3. Technical Requirements, Rules of Service Use and Security

In order for the User to properly use the services provided by the Service Provider through the Application, all of the following are required: a. an internet connection, b. devices enabling the use of internet resources, c. an active email account.
Users are prohibited from using viruses, bots, worms or other computer codes, files or programmes (in particular automating script and application processes or other codes, files or tools) within the Application.
The Service Provider informs that it uses cryptographic protection of electronic transfers and digital content through the application of appropriate logical, organisational and technical measures, in particular to prevent access by third parties to data, including SSL encryption, the use of access passwords and antivirus or anti-malware programmes.
The Service Provider informs that, despite the security measures referred to in paragraph 3 above, using the internet and electronically provided services may be subject to the risk of malicious software entering the User's IT system or device, or third parties gaining access to data on that device. In order to minimise this risk, the Service Provider recommends using antivirus programmes or online identity protection measures.
Use of the Application is subject to a fee, subject to the free Trial Period referred to in § 2(5) of the Terms.
Users of the services provided by the Service Provider are required to provide only data (including personal data) that is accurate. The Service Provider shall not be liable for the consequences of Users providing false or incomplete data.

§ 4. Agreement for the Provision of the Service

Under the Agreement, the Service Provider enables the User (within the scope resulting from the selected variant in the Price List) to use the Application's functionalities.
In order to conclude the Agreement and start the Trial Period, the User should take the following steps: a. visit the Application's website at meetlink.pl and click on the "Start for free" / "Get started free" option, b. complete the required registration details (email address and password) in the displayed form, or choose to register using a Google account, c. mandatorily check the checkbox confirming that they have read the Terms and Privacy Policy and accept their provisions, d. click the "Create account" button.
Registration is confirmed: a. when registering with an email address and password or using a magic link: by clicking the verification link sent to the provided email address, b. when registering with a Google account: by approving the authorisation in the Google panel.
In order to activate the Trial Period, the User is required to provide payment card details or other payment method supported by the Stripe payment system during the registration process. Providing payment method details is a necessary condition for starting the Trial Period. No charge will be made to the provided payment method during the Trial Period.
The Agreement is concluded at the moment of creating the Account. The Agreement is concluded for an indefinite period.
Upon the expiry of the Trial Period, the User's subscription is automatically converted into a paid Subscription Period in accordance with the plan selected during registration, and the Subscription Fee is automatically charged to the provided payment method. The User is expressly informed of this during the registration process and in the email confirming the creation of the Account.
In order to avoid automatic charges, the User may cancel the continuation of the Service before the expiry of the Trial Period by cancelling the subscription in the Billing Portal available in the Application panel or by submitting an appropriate request to: kontakt@meetlink.pl.
The User retains all User Content and information and data entered into their Account during the Trial Period upon transition to the paid Subscription Period.
The Service Provider informs, and the User acknowledges, that maintaining the conformity of the Application Use Service with the Agreement does not require the installation of its updates, as the Application is provided as a cloud computing service and updated on the Service Provider's side.
The provisions of paragraphs 11–17 below apply exclusively to Users who are Consumers or Businesses with Consumer rights.
In the event that the User is not granted access to the Service immediately after the Agreement is concluded, the User calls upon the Service Provider to grant access to the Service without delay. The call referred to in the preceding sentence may be sent by email to the address indicated in § 1(5)(a) of the Terms. In the event that the Service Provider does not grant the User access to the Service immediately upon receiving the call, the User may withdraw from the Agreement.
Irrespective of the provisions of paragraph 11 above, in the event that the User is not granted access to the Service, the User may withdraw from the Agreement without calling upon the Service Provider to grant access to the Service if at least one of the circumstances listed in Article 43j(5) of the Consumer Rights Act applies.
Irrespective of the provisions of paragraphs 11–12 above, the User may terminate the Agreement by independently deleting their Account in the Application or by submitting a request for Account deletion to the Service Provider by email to the address indicated in § 1(5)(a) of the Terms.
Withdrawal from the Agreement or its termination by the User, regardless of the basis for such action, takes effect upon the User submitting a statement of withdrawal or termination to the Service Provider. The statement referred to in the preceding sentence may be sent by email to the address indicated in § 1(5)(a) of the Terms.
In the event of the User's breach of the Terms and failure to remedy such breach despite receiving a warning, the Service Provider may terminate the Agreement with a notice period of 7 (seven) days by submitting a termination statement to the User by email. Upon the expiry of the notice period referred to in the preceding sentence, the Service Provider suspends the provision of the Service. During the notice period, the Service Provider may block the User's access to the Application Use Service if this is necessary to prevent the User from committing further breaches.
The Service Provider deletes the Account immediately upon receiving the statement referred to in paragraph 14 above, or upon the expiry of the notice period referred to in paragraph 15 above. Deletion of the Account is equivalent to archiving all User Content saved thereon, followed by its deletion after the archiving period ends.
The User has the right to:
1. download all their data in JSON or CSV format,
2. transfer data to another system,
3. receive a full history of bookings and generated links.

Data is made available within 30 days of submitting such a request.

§ 5. Fees and Billing

Prices in the Price List are expressed in PLN (Polish zloty) or USD (US dollars) and are net amounts exclusive of VAT. The applicable VAT rate will be added to the Subscription Fee in accordance with applicable regulations.
Unless a specific provision of the Terms or individual arrangements with the Service Provider provide otherwise, all payments due to the Service Provider in respect of the Subscription Fee are made by the User through the Stripe payment system available within the Application.
For the provision of the Services, the User is required to pay the Subscription Fee at the amounts specified in the Price List. Changes to prices listed in the Price List are announced in the Application and do not constitute amendments to these Terms.
The payment date is the date on which the User's payment method is successfully charged by the Stripe system. Upon successful processing of the payment, the Service Provider sends the User a confirmation of access to the Application to the User's email address.
The Subscription Fee is charged automatically and cyclically in advance each month, starting from the day following the expiry of the Trial Period arising from the date of conclusion of the Agreement.
If the Subscription Fee cannot be charged to the provided payment method, access to the full functionality of the Application will be suspended until the payment is successfully processed.
The Application enables Users to use the paid booking functionality implemented through the Stripe Connect system. Under this functionality: a. The User may configure paid event types and accept charges from their clients directly into their own Stripe Express account, b. The Service Provider acts solely as a technical intermediary in this process and is not a party to the transactions concluded between the User and their clients, c. The User bears full responsibility for compliance of the charges collected with applicable law, including tax regulations and consumer protection regulations.

§ 6. Price List

The current Price List is available at: meetlink.pl/en/pricing.
The Price List specifies the available Service variants and their functional scope.
The Service Provider may amend the Price List at any time.
A change to the Price List shall in no way affect the amount of fees specified in Agreements concluded prior to the change of the Price List.

§ 7. Complaints – Consumers and Businesses with Consumer Rights

The provisions of this section apply exclusively to Consumers and Businesses with Consumer Rights.
The Service provided to the User by the Service Provider must conform to the Agreement for the entire duration of the Service's provision.
The Service Provider is liable for Non-conformity that becomes apparent during the period of Service provision.
In the event of Non-conformity becoming apparent, the User may file a complaint requesting that the Service be brought into conformity with the Agreement for its provision.
Complaints are submitted by email to the address indicated in § 1(5)(a) of the Terms.
A complaint should contain: a. the User's name and surname, b. email address, c. a description of the Non-conformity that became apparent, d. a request to bring the Service into conformity with the Agreement for its provision.
The Service Provider may refuse to bring the Service into conformity with the Agreement if doing so is impossible or would require the Service Provider to incur excessive costs.
After reviewing the complaint, the Service Provider provides the User with a response to the complaint in which it: a. upholds the complaint and indicates the planned date for bringing the Service into conformity with the Agreement, b. refuses to bring the Service into conformity with the Agreement on the grounds set out in paragraph 7 above, c. rejects the complaint as unfounded.
The Service Provider responds to complaints by email within 14 (fourteen) days of receipt.
If the complaint is upheld, the Service Provider, at its own cost, brings the Service into conformity with the Agreement within a reasonable time of receiving the complaint and without excessive inconvenience to the User, taking into account the nature of the service and the purpose for which it is used. The Service Provider specifies the planned date for bringing the Service into conformity with the Agreement in its response to the complaint.
In the event of Non-conformity becoming apparent, the User may submit a statement of withdrawal from the Agreement when:
1. bringing the Service into conformity with the Agreement is impossible or requires excessive costs,
2. the Service Provider has not brought the Service into conformity with the Agreement as referred to in paragraph 10 above,
3. Non-conformity persists despite the Service Provider's attempts to bring the Service into conformity with the Agreement,
4. the Non-conformity is of such significance that it justifies withdrawal from the Agreement without first requesting the Service Provider to bring the Service into conformity with the Agreement,
5. it is clear from the Service Provider's statement or the circumstances that the Service Provider will not bring the Service into conformity with the Agreement within a reasonable time or without excessive inconvenience to the User.
A statement of withdrawal from the Agreement may be submitted by email to the address indicated in § 1(5)(a) of the Terms.
A statement of withdrawal from the Agreement should contain:
1. the User's name and surname,
2. email address,
3. the date of Service delivery,
4. a description of the Non-conformity,
5. an indication of the reason for submitting the statement, chosen from the reasons set out in paragraph 11 above,
6. a statement of price reduction, together with an indication of the reduced price, or a statement of withdrawal from the Agreement.
In the event of the User's withdrawal from the Agreement, the Service Provider deletes the Account immediately upon receiving the statement of withdrawal.
Pursuant to Article 34(1a) of the Consumer Rights Act, in the event of the User's withdrawal from the Agreement for the provision of the Service, the User is obliged to cease using the Service and making it available to third parties.

§ 8. Complaints – Businesses

The provisions of this section apply exclusively to Businesses.
In the event of the Service's non-conformity with the Terms, the User may file a complaint.
Complaints are submitted in writing or by email to the address indicated in § 1(5)(a) of the Terms, no later than 30 days from the date on which the non-conformity became apparent.
A complaint should contain: a. the User's name or company name, b. email address, c. a description of the Service's non-conformity with the Terms.
The Service Provider may refuse to bring the Service into conformity with the Terms if doing so is impossible or would require the Service Provider to incur excessive costs.
After reviewing the complaint, the Service Provider provides the User with a response to the complaint in which it: a. upholds the complaint and indicates the planned date for bringing the Service into conformity with the Terms, b. refuses to bring the Service into conformity with the Terms on the grounds set out in paragraph 5 above, c. rejects the complaint as unfounded.
The Service Provider responds to complaints by email within 21 (twenty-one) days of receipt. In particularly complex cases, the complaint response period may be extended to 30 calendar days.

§ 9. Right of Withdrawal from the Agreement

Pursuant to Articles 27 et seq. of the Consumer Rights Act, a User who is a Consumer has the right to withdraw from the Agreement without giving any reason within 14 (fourteen) days from the date of its conclusion.
The Service Provider extends the right to withdraw from the Agreement referred to in paragraph 1 above also to Businesses.
The User exercises the right to withdraw from the Agreement by submitting a statement of withdrawal to the Service Provider. It is sufficient to send the statement before the expiry of the period referred to in paragraph 1 above in order to meet the deadline.
The statement of withdrawal may be submitted by the User in any form, in particular on the form constituting Annex 2 to the Consumer Rights Act.
Upon receiving a statement of withdrawal from the Agreement, the Service Provider immediately sends the User a confirmation of receipt by email.
In the event of the User's withdrawal from the Agreement for the provision of the Service, the Service Provider deletes the Account immediately upon receiving the statement of withdrawal.

§ 10. User Content and Reviews

The User may submit Reviews to the Service Provider regarding the services provided by the Service Provider.
Reviews may be submitted in any way, including by email.
Submission of a Review does not impose an obligation on the Service Provider to publish it.
A Review published by the Service Provider may be removed by the Service Provider at any time.
It is prohibited to post User Content and Reviews: a. containing false data, contrary to law, the Terms or good practice, b. containing content aimed at conducting activities prohibited by law, inciting violence, hatred or insulting any group of persons or a person, c. containing content that may infringe personal rights, copyrights, image rights or other rights of third parties, d. containing advertising, promotional, political, religious or discriminatory content, e. containing content promoting activities competing with the Service Provider.
Any person using the Application (hereinafter: "Reporter") is entitled to report User Content or a Review that may violate the Terms.
Reports may be submitted in the following way: a. by email to: kontakt@meetlink.pl.
A report should contain the following information: a. a sufficiently substantiated explanation of the reasons why the User Content or Review constitutes illegal content, b. a clear indication of the precise electronic location of the information, such as the exact URL or exact URLs, and, where applicable, additional information enabling identification of the User Content or Review, depending on its type and the Application's functionality, c. the name and surname or company name and email address of the Reporter, except for reports concerning information considered to be related to one of the offences referred to in Articles 3–7 of Directive 2011/93/EU, d. a statement confirming the Reporter's good-faith belief that the information and allegations contained therein are accurate and complete.
Upon receiving a report, the Service Provider sends the Reporter a confirmation of receipt to the email address provided.
Where a report does not contain the elements specified in paragraph 8 above or contains errors, the Service Provider may ask the Reporter to supplement or correct the report within 14 days of receiving such a request. If the Reporter fails to supplement or correct the report within the specified deadline, the Service Provider may leave the report without consideration.
The Service Provider reviews the reported User Content or Review within 14 days of receiving a complete and correct report. As part of the review process, if necessary, the Service Provider may ask the Reporter to provide additional required information or documents. Pending the review of the report, the Service Provider may block the visibility of the User Content or Review.
After reviewing the report, the Service Provider:
1. removes the User Content or Review that violates the Terms,
2. restores the User Content or Review that does not violate the Terms (if its visibility was blocked during the report review process), providing the reasoning for its decision.
In the event of the removal of User Content or a Review, the Service Provider promptly notifies both the Reporter and the User who published the removed User Content or Review, providing the reasoning for its decision.
The reasoning for the Service Provider's decision includes:
1. an indication of whether the decision covers the removal of the User Content/Review, blocking its visibility, de-ranking or imposes other measures referred to in the Terms with respect to that User Content or Review, and, where applicable, the territorial scope and duration of the decision,
2. the facts and circumstances on which the decision is based, including, where applicable, information as to whether the decision was made on the basis of a report submitted by the Reporter or on the basis of voluntary checks conducted at the Service Provider's initiative, and, where absolutely necessary, the identity of the Reporter,
3. where applicable, information on the use of automated means in making the decision, including information as to whether the decision was made with respect to User Content/Reviews detected or identified using automated tools,
4. where the decision concerns potentially illegal User Content/Reviews, an indication of the legal or contractual basis on which the decision is based, and an explanation of the reasons why that User Content or Review is considered illegal on that basis,
5. clear and user-friendly information for the User and Reporter on their available options to appeal the decision.
The User whose User Content or Review has been removed, or the Reporter to whom the Service Provider has refused to remove the reported User Content/Review, may appeal the Service Provider's decision.
An appeal may be submitted in the following ways:
1. by email – to: kontakt@meetlink.pl,
2. in writing, preferably by registered mail – to: Pl. Strzelecki 25, 50-224 Wrocław, Poland.
An appeal should contain:
1. the name and surname or company name of the appellant,
2. contact details (email address, correspondence address),
3. detailed justification of why, in the appellant's view, the Service Provider's decision is incorrect and should be changed.
The Service Provider promptly confirms receipt of the appeal by sending a notification to the email address provided by the appellant.
Appeals are reviewed within 14 days of receipt by the Service Provider's authorised team (these activities will not be carried out in an automated manner without human involvement).
The Service Provider notifies the appellant of the decision made as a result of the appeal review by email, and if it simultaneously deems the reported content to be illegal, it takes the measures provided for in the Terms with respect to it.
Submission of User Content or a Review is equivalent to the User's declaration that they are its sole author. The User bears full responsibility for the User Content/Review content and the consequences of its publication (including infringement of the personal rights and intellectual property rights of third parties).
Submission of a Review is equivalent to the User granting the Service Provider a free, non-exclusive licence to use it without time or territorial restrictions in the Service Provider's promotional materials (hereinafter: "Licence").
The Licence entitles the Service Provider to modify Reviews to the extent necessary for their dissemination in a specific manner, without changing their essence or substance.
The Licence authorises the Service Provider to grant sublicences to use Reviews to any chosen third parties. The sublicence referred to in the preceding sentence may be granted by the Service Provider on a paid or free basis.

§ 11. Liability and Service Levels

The Service Provider undertakes to provide the Services with due diligence.
The parties exclude the Service Provider's liability for lost profits of Users who are Businesses.
The Service Provider does not guarantee a specific level of performance, efficiency or utility of the Application in relation to the User's specific needs and applications.
To the extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider shall not be liable to the User for the consequences of: a. Users using any services or functionalities available within the Application contrary to their intended purpose, b. Users providing incorrect or false data, c. account access credentials being used by third parties, if those parties came into possession of such credentials as a result of their disclosure by Users or due to Users' insufficient protection of such credentials against access by such persons.
To the extent permitted by the provisions of the Civil Code and the Consumer Rights Act, the Service Provider shall not be liable for disruptions to the Application's operation resulting from: a. force majeure (which shall also include the unavailability of the APIs of key external service providers, including the Google Calendar API and Stripe payment systems), b. necessary maintenance work being carried out in the Application, c. reasons attributable to the User, d. reasons beyond the Service Provider's control, in particular the actions of third parties for which the Service Provider is not liable.
The Service Provider undertakes to carry out the maintenance work referred to in paragraph 5(b) above in a manner that is as minimally burdensome as possible for Users, and to inform Users of planned work in advance where possible.
The Service Provider undertakes to remedy disruptions to the Application's operation on an ongoing basis where possible.
Upon termination of the Agreement, the Service Provider: a. ensures access to data for a further 90 days, b. deletes data after this period – at the User's request, this may be done earlier.
The User may request: a. a full data export before its deletion, b. assistance with data migration (optionally subject to a fee).

§ 12. Service Provider's Intellectual Property

All components of the Application, in particular: a. the Application's name, b. the Application's logo, c. photographs and descriptions, d. the Application's operating principles, all its graphic elements, interface, software, source code and databases

– are subject to legal protection under the provisions of the Act of 4 February 1994 on copyright and related rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on combating unfair competition and other generally applicable provisions of law, including European Union law.

Any use of the Service Provider's intellectual property without its prior, express consent, in violation of the Terms, is prohibited.

§ 13. Out-of-Court Dispute Resolution – Consumers and Businesses with Consumer Rights

The provisions of this section apply exclusively to Consumers and Businesses with Consumer Rights.
Users who are Consumers and Businesses with Consumer Rights may use out-of-court methods of handling complaints and pursuing claims.
Detailed information on the availability of out-of-court methods of handling complaints and pursuing claims, and the rules governing access to such procedures, is available at the offices and on the websites of: a. district (municipal) consumer ombudsmen and social organisations whose statutory tasks include consumer protection, b. Regional Trade Inspection Inspectorates, c. the Office of Competition and Consumer Protection.

§ 14. Personal Data

Information about the processing of personal data by the Service Provider can be found in the Privacy Policy available at: meetlink.pl/en/privacy.

§ 15. Service Modifications – Consumers and Businesses with Consumer Rights

The provisions of this section apply exclusively to Consumers and Businesses with Consumer Rights.
The Service Provider may modify the Service in the event of: a. the need to adapt the Service to new devices or software used by End Users to access the Service, b. the Service Provider deciding to improve the Service by adding new functionalities or modifying existing functionalities, c. a legal obligation to make changes, including an obligation to adapt the Service to the current state of the law.
A modification of the Service must not entail any costs for the User.
The Service Provider informs the User of a modification to the Service by placing a notification on the Account informing of the changes. Separately, information on the modification may be sent to Users by email.
If a modification to the Service will significantly and adversely affect access to the Service, the Service Provider is obliged to inform the User of: a. the nature and timing of the modification, and b. the User's right to terminate the Agreement with immediate effect within 30 (thirty) days of the modification.
The Service Provider sends the information referred to in paragraph 5 above to the User by email no later than 7 (seven) days before making the modification.
Termination of the Agreement by the User pursuant to paragraph 5(b) above takes effect upon the User submitting a termination statement to the Service Provider. The statement referred to in the preceding sentence may be sent by email to the address indicated in § 1(5)(a) of the Terms.
Termination of the Agreement for the provision of Services pursuant to paragraph 5(b) above has the same consequences as § 7 of the Terms provides for in the case of withdrawal from the Agreement due to Non-conformity.